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Avaya Partner ACS Features

Support for Enhanced Multimedia Messaging

Messaging is an easy-to-install option with PARTNER® Advanced Communications System messaging solutions. Some options provide access to voice mail via e-mail as a standard feature. PARTNER® Advanced Communications System messaging systems can provide 24 x 7 x 365 call coverage and a range of capabilities to meet a variety of needs at prices suitable for a small business budget. Unified Messaging enables mailbox users to integrate their voice and e-mail messages and manage them all from their PC’s e-mail client.

Caller ID

PARTNER® Advanced Communications System offers Caller ID support as a standard feature, letting subscribers see both the name and number of the calling party (subscription to Caller ID service required from Local Exchange Carrier (LEC). When associates know who's calling before they answer the phone, they can immediately personalize their response. This helps build stronger relationships with customers, co-workers and suppliers.

Enhanced Tip/Ring Capability

Enhanced Tip/ring capability enables businesses to add other industry-standard devices to their PARTNER® Advanced Communications System. Tip/Ring capability allows users to plug in a fax machine, single-line telephone set, modem, or credit card reader. Avaya has enhanced this feature with "plug-and-play" service, which means that the system recognizes these devices without additional programming or expensive adapters.

T1 Module

The T1 Module provides the PARTNER system with the ability to use fractional T1 with up to 16 lines via a T1 facility. The T1 will support E & M signaling with or without DID service. The T1 module includes a built-in CSU to provision the lines and can be administered via PARTNER PC Administration and Diagnostics software. Utilization of T1 functionality gives businesses more efficient, cost effective trunking options. The Cell Phone Connect feature via the T1 module enables customers to take calls even if they are out of the office by forwarding calls to their cell phone with coverage to system voice mail. The Remote Call Forwarding feature allows calls to be directed to any external number.

Mobility

The PARTNER system supports the Avaya 3910 Wireless Telephone, providing in-building wireless communications capability. Mobility allows businesses to cost-effectively enhance call coverage and improve customer service.

Customer Service Features

Improved Customer Service by enabling businesses to respond quickly and with quality to customers. Customer Service features range from Group Call Distribution and Music-on-Hold to support for voice messaging and mobility solutions, making PARTNER® Advanced Communications System the choice for small call centers.