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Who is Avaya?

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage.  More than one million businesses worldwide, including more than 90% of the companies in the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes.  Avaya Global Services provides comprehensive service and support for companies, small to large.

Avaya's existence as a stand-alone company began Oct. 2, 2000, when we were spun off from Lucent Technologies and began trading on the New York Stock Exchange under the symbol AV. For more than a century prior to that day we were a part of Western Electric, ATT, and Lucent.

Today Avaya is a privately held corporation.  In October 2007, Silver Lake and TPG Capital announced completion of the acquisition of Avaya.

What We Do

Avaya is a leading global provider of communications networks and services focused on meeting the needs of businesses large to small. By designing, building and managing some of the world's most advanced communications networks, Avaya is helping its customers achieve superior business results.

A key Avaya competitive advantage is found in its Avaya Labs organization, which spearheads the company's visionary research and development initiatives. Avaya Labs comprises scientists and engineers around the world who give birth to the ideas and develop the solutions that grow into Avaya's world-class products. Avaya Labs holds, or has applied for, more than 2,900 worldwide patents.


Global Communications Solutions

Global Communications Solutions (GCS) focuses on building the skills and capabilities required to become a premier provider of Avaya IP telephony and converged solutions. 

Avaya’s technologies and convergence partnerships provide solutions to meet the needs of Small, Medium and Enterprise businesses worldwide.    

Internet Protocol (IP) Telephony

Avaya is a leader and innovator in IP telephony, which transmits voice, data and video communications on a single data network. This allows businesses to realize economies by installing and administering one network that supports a range of complex applications.  Leveraging this technology, Avaya can provide world-class solutions for all businesses, small to enterprise class. 

Contact Centers

Avaya contact center solutions help organizations interact with customers in ways that support their business strategies. Through Avaya solutions, customers can use multiple channels to contact a business — phone, e-mail, Web chat — while intelligent Avaya software performs functions such as matching the customer with the right agent at the right location.

Unified Communications

Avaya recognizes that today's business climate requires workers to be able to move around and remain productive — to work almost anywhere while communicating through a variety of devices. Avaya Unified Communications deliver suites of communications applications including telephony, messaging, conferencing, and mobility, which are bundled to help organizations deliver the right applications to the right devices based on customer needs.

Communications Enabled Business Process

Transform businesses by integrating real-time communications into business applications and processes. Integrating real-time communications into business processes creates more intelligent processes and reduces human latency. This enables quicker reaction to mission-critical events and effective problem resolution, resulting in competitive advantage and a clear ROI.

Avaya Global Services

Avaya offers not only superb solutions and technology, but also the expertise to design, install and maintain them.